Think you're a victim?
How to report fraud or a scam
Find out what to do if you're worried about a payment, how to report fraud and scams, what happens after you tell us, and get tips on how to protect yourself.
Worried about a payment?
If you've made a payment and there's a problem with it, talk to us first
Let us know first if there's a problem with a payment amount you made. If we can't or won't rectify it, we'll inform you and provide instructions on what to do next. You can contact us using the live chat or contact form in the support page:
- Visit the support page and complete the contact form
- Choose 'Transaction errors' as the subject
- Enter your message, ensuring you include all necessary details about the transactions in question
For more information about a payment issue, you can contact one of our financial advisors through our dedicated contact channels.
If you don't recognise a payment, check if it could be genuine
Not all unrecognized payments are fraudulent. Before you contact us, please consider if it could be:
- A payment you mistakenly made by specifying incorrect details
- A payment made by someone else who shares your account
- A recurring payment that you've agreed to but are no longer aware of
If you still believe the payment is fraudulent, or if you've been scammed and have lost money, please report it to us as soon as possible so we can investigate. Below, you'll find guided information on how to do this.
How to report fraud and scams
Before reporting fraud and scams, it's crucial to understand what they entail and what they don't, enabling you to recognize if you've fallen victim to one.
What is a fraud?
Fraud refers to the deliberate act of deceiving or tricking someone to gain unauthorized access to their bank or personal details. These details are then used to carry out transactions from your account without your knowledge or consent. It can take various forms, such as identity theft, credit card fraud, or online scams. In essence, fraud involves unauthorized transactions that you do not recognize or authorize, resulting in financial loss and potential harm to your personal information and security.
What is a scam?
A scam occurs when you are manipulated or deceived into making a payment to a scammer, who then unlawfully acquires and misappropriates the funds. Scammers often impersonate individuals or organizations you trust, utilizing emails, phone calls, and text messages that appear authentic. These deceptive tactics aim to elicit your trust and coax you into divulging sensitive information or transferring money. Scams can take various forms, including call-forwarding scams, fake job scams, impersonation scams, and safe account scams. Ultimately, falling victim to a scam can result in financial loss and pose risks to your personal and financial security.
Report fraud or a scam
How to protect yourself
Scammers get more sophisticated every day, so it's important to be alert. We've put together some examples of the most common scams, to help keep you protected.
Why you need to stay alert
Scammers do everything they can to appear legitimate. Learning about the different types of scams can help you protect yourself when you receive a phone call, an official-looking letter, email, or text message. We'll assist you in questioning any correspondence you receive so you don't fall for a scam.
Think you've been targeted?
If you think you've been the victim of a scam, please contact us as soon as you can.
If you get an email or text that looks suspicious, please forward it, along with any attachments if possible, to support@safe.com.
Visit our latest scams page to learn about current trends and what to look out for.